ORGANIZATIONAL
CITIZENSHIP BEHAVIOUR OF DISTRIBUTED TEAMS: A STUDY ON THE MEDIATING EFFECTS OF
ORGANIZATIONAL JUSTICE IN SOFTWARE ORGANIZATIONS
_______________________________________
A DISSERTATION
PRESENTED TO THE FACULTY OF
THE ACADEMY OF HRD
_________________________________________________
_________________________________________________
In
partial fulfillment of the requirements for the Degree
FELLOW IN HUMAN
RESOURCES AND ORGANIZATION DEVELOPMENT
By
By
Harry Charles
Devasagayam
January 2012
Approved
by:
Prof.
Dr. N M Agrawal, IIM -Bangalore
__________________________________
Prof.
Dr. V Nagadevara, IIM -Bangalore
___________________________________
Prof.
Dr. K S Gupta
____________________________________
Director- Academy of HRD
________________________
Abstract
Globalization has changed the dynamics of team working in software
development. Part of adapting and accepting globalization is to work with a
heterogeneous group of people located in different parts of the world with different
perceptions, different attitudes and varied characteristics. The challenge for
software development organizations in this scenario is to source, coordinate and
manage an adept pool of professionals and help them work for complementing
tasks of distributed teams, keep them motivated so as to practice extra role
behaviors which will in turn help the organization grow its business.
However, in order that distributed employees feel motivated,
valued and respected; the organizations through their employee friendly
policies create an environment for people to perceive organizational support
and role efficacy. A fairly supportive system and effective utilization of
competencies is likely to create a sense of organization being fair to
employees.
This research examined the relationships between perceptions of
organizational support, role efficacy and organizational citizenship behavior
by examining the mediating effects of organizational justice.
A questionnaire was given to 970 software professionals. The
responses of 276 people selected through a convenience sample across globally
located software organizations was used for the study. The data collected from
the responses was analyzed using factor analysis to rule out factors not
contributing to the study. Further the data was analyzed using correlation
coefficient and hierarchical regression tests to find out the relationship and
mediating effects between variables.
There are seven hypotheses in this study. All of which has been
accepted. As predicted a significant relationship was found between perceived
organizational support and organizational citizenship behavior mediated by organizational
justice and role efficacy and organizational citizenship behavior mediated by organizational
justice. Among the justice dimensions procedural justice was significantly
related to OCB. Distributive justice has been
found to predict sportsmanship, Altruism and,
Conscientiousness and is negatively related to general compliance and civic
virtue. Interpersonal justice was found to predict Altruism, General compliance
and Civic Virtue, and negatively related to Sportsmanship and informational
justice has been found to predict all the dimensions of OCB. The results show
that certain behaviors are driven by the sense of being valued and trusted
while other behaviors are common and individual specific.
This study suggests that when software organizations seek to
provide distributed members with a sense of comfort in distributed locations and
employees are allowed some control over processes that determine the
organizational outcome, they are more likely to perceive that their organization is
supportive, feel affectively committed and are more willing to engage in
citizenship behaviors. Thus software organizations desiring to create an
organizational climate among distributed team that fosters organizational
support, role efficacy and citizenship behavior must make every effort to
improve perceptions of organizational fairness in their organizations.
For full version contact
harrycd2011@gmail.com
or
+91 9845713736
